Head of Facilities Management - Entertainment & Conference Venue, North West

The Company

Purpose built for the Liverpool City of Culture in 2008, our client is a multiple award-winning, internationally recognised entertainment and conference venue.

The jewel in the crown, not only is our client a leading venue in Merseyside, it is comfortably in the top handful of its type in the UK. It has been described as “the heartbeat” of the city and will play an integral role in Liverpool’s future exciting development.

The venue has a strong and visionary leadership team, entrepreneurial spirit and lives and breathes to deliver an outstanding customer experience. It is iconic and enjoys a very proud workforce.

The Business Challenge 

The venue and entertainment industry is a very competitive one and success is largely dependent on offering an outstanding customer experience for which the maintenance and forward vision for the facility is critical. Our client created a new Head of Facilities Management role to align and effectively integrate into its entrepreneurial leadership team.

The Role

Reporting to a Board Director, the Head of Facilities Management is responsible for driving the long-term strategic development of the facilities management department, including the introduction of new technologies and working processes. The role combines daily maintenance with the development of a strategic vision for the venue.

Whilst experience was very important, it was more critical for us to find an individual with the right behaviours, proactive leadership and strategic vision.

The Solution

We decided to throw the net wide by combining a proactive headhunt into other similar venues and facilities management service companies, with a reputation for pushing boundaries, with online advertising and delivering a creative social media campaign. We enjoyed a high level of candidate engagement, mainly because this was quite a unique opportunity, however, our assessment was the critical part in order to focus on bringing the right individuals into the recruitment process.

The Result

We presented a strong shortlist of 6 candidates who were taken through a rigorous assessment process including psychometrics, competency-based interviews and a presentation to discuss how they would approach the role and deliver a strategic vision. A candidate was successfully appointed from a leading facilities management service provider. The individual was working out of area but was keen to return to Merseyside and work for this iconic business.